FAQs
Reputation management can feel complex, especially if you’re dealing with urgent issues for the first time. To make things clearer, we’ve answered some of the most common questions our clients ask. These cover everything from how long results take, to what can and can’t be removed, and how we protect you long term.
Frequently Asked Questions
What is reputation management (ORM)?
Reputation management refers to a comprehensive set of strategies aimed at shaping how you’re perceived online. This includes removing negative content, suppressing harmful search results, building authoritative profiles, crafting high-quality content, and strengthening your online presence. Ultimately, ORM isn’t just about damage control—it’s about proactively cultivating a strong, trust-worthy digital identity.
What does a reputation strategy actually involve?
A reputation strategy is your personalised roadmap for managing how you’re seen online. It may include requests for content removal, SEO-driven content creation, digital PR, monitoring services, and profile optimization. Some strategies are reactive—addressing immediate threats—while others are proactive—designed to prevent issues and elevate your brand for long-term credibility and growth.
What services are typically included in ORM?
- An in-depth audit of your online presence
- Removal of harmful or inaccurate content
- Search suppression techniques
- Creation and promotion of positive assets
- Directory and listings management
- SEO optimization for brand-focused results
- Ongoing monitoring to detect and tackle new reputation risks
Each campaign is tailored to your goals and the unique challenges you face online.
How does the ORM process start?
Everything begins with a forensic-level analysis of your digital footprint. We monitor mentions of your name across search engines, social media, news sources, and review sites. We then benchmark your current visibility against competitors and assess sentiment over time. From there, we identify short- and long-term reputation goals and develop a bespoke plan to reinforce your online identity.
How long does reputation management take to show results?
Every situation varies, but most clients see visible improvements within 3 to 6 months. Rapid results are possible for things like content removal, but building a resilient and positive online presence that dominates search results generally takes several months to a year—or even longer, depending on complexity and competition.
Why is online reputation management essential?
Your online reputation is often the first impression people have of you or your business. ORM not only corrects false or damaging content—but also helps you build a positive digital profile that attracts job opportunities, clients, partnerships, and credibility. In today’s digital landscape, you simply can’t afford to leave your reputation to chance.
What does a reputation manager actually do?
A reputation manager oversees all aspects of your online image—from auditing your current visibility to creating content, managing social profiles, liaising with media outlets, and implementing SEO tactics. They’re the strategic partner ensuring your digital presence stays aligned with your personal or corporate brand goals.
How does SEO factor into reputation management?
SEO is the engine that drives visibility. In ORM, SEO is used to lift up positive content and bury negative mentions. We optimize keyword-rich pages (e.g., blogs, profiles, press releases) to rank well—so the narrative you want is what people see first when they search.
What about managing reviews on platforms like Google or Yelp?
We help you claim or build your business profile on platforms like Google My Business, monitor incoming reviews, and flag false or defamatory ones for removal. Even when negative reviews can’t be deleted, we deploy strategies to push them off the front page and highlight positive feedback instead.
How much does reputation management cost?
Pricing depends entirely on your needs—short-term fixes like content removal will cost less than long-term ORM plans that include SEO, content campaigns, and monitoring. We’ll provide a customised quote once we evaluate your current situation and goals.
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